Understood. Here is the full Cancellation and Refund Policy content for Hotel Roselle Inn in English.
In the hotel business, this is typically called the “Cancellation and Refund Policy” as it relates to services (stay/booking) rather than physical products.
Cancellation and Refund Policy
This policy applies to all bookings (rooms, banquet halls, and other services) provided by Hotel Roselle Inn, Lucknow.
1. General Room Booking & Cancellation Policy
| Time Period | Cancellation Fee | Refund |
| 48 hours or more before Check-in | 0% | 100% of the deposited amount will be refunded. |
| 24 to 48 hours before Check-in | 50% (One Night Tariff) | The amount minus the charge for the first night will be refunded. |
| Less than 24 hours before Check-in, or No-Show | 100% | No refund will be processed. This is considered a ‘No-Show’. |
- No-Show: If the guest fails to arrive on the scheduled check-in date without prior notification, the entire booking amount will be forfeited.
2. Banquet Hall and Event Booking Policy
Due to the planning and preparations required for events, the cancellation rules for Banquet bookings are different:
- Advance Payment: The initial Non-Refundable Advance deposit (typically 25-50% of the total contract value) required to secure the Banquet booking is non-refundable under any circumstances.
- Cancellation before 30 days of the Event: The Non-Refundable Advance will be forfeited, but any payments made over that initial deposit will be refunded.
- Cancellation within 30 days of the Event: The full booking amount (Total Contract Value) will be forfeited, and no refund will be issued.
3. Refund Processing
- Mode of Refund: All refunds will be processed through the original payment method used for the booking.
- Processing Time: It typically takes 7 to 10 business days from the date the refund request is approved for the refund to be processed. The actual time for the amount to reflect in your account may vary depending on your bank or credit card company.
- Booking Changes: Date modification requests are not considered cancellations, but are subject to room availability and the hotel’s current tariff at the time of the change.
4. Exceptions and Special Rates
- Non-Refundable Rates: Bookings clearly marked as “Non-Refundable” or made under special promotional offers are not eligible for any refund under any circumstances.
- Force Majeure: In case of unforeseen events like government mandates, epidemics, or natural disasters, the hotel reserves the right to review cancellation and refund terms according to its internal policy.
5. How to Request a Cancellation
Cancellation requests are accepted only through a formal written request via email or the official booking platform.
- Email: reservations@hotelroselleinn.com
- Phone: +91 63901 78883
Important Note: This is a standard policy template. Please review it with your legal team and adjust the specific timeframes (e.g., 48 hours, 30 days) and advance fee percentages to match your hotel’s operational policies.